TERMS OF USE

Terms and Conditions for Registration of Classes

INTERPRETATION

1.    These Terms & Conditions apply to the provision of all Services run by ICR Pte Ltd (“ICR”) and its affiliates and franchises under the “I Can Read” and “Yue Xue Le” brand names to the Student upon the engagement of the Client.

2.    ICR may revise these Terms & Conditions and the Client and Student shall continue to be subject to such Terms & Conditions as amended, modified and/or substituted by ICR from time to time and published on ICR’s Student Portal. The utilisation and continued utilisation (upon an amendment, modification and/or substitution of the Terms & Conditions) of the Services by the Student shall be deemed acceptance of these Terms and Conditions by the Client and Student whether or not the Terms & Conditions (and any subsequent amendment, modification and/or substitution) are signed and returned to ICR by the Client.

3.    In these Terms & Conditions, except where the context otherwise requires:
a. “Client”, “you”, or “your” means the individual(s) who has accepted or proposes to accept products or services by ICR;

b. “Contract” shall mean collectively these Terms & Conditions, the Registration Form and the Privacy Policy and such other policies, guidelines, codes of conduct and/or regulations of ICR as are informed and provided to the Client and Student (and as amended, supplemented and varied) from time to time;

c. “Course Materials” means all materials, documents, worksheets, or instruments (whether in physical or digital copy) used, distributed or otherwise circulated in relation to the Student’s enrolment with ICR including but not limited to all audio or video recordings of classes, and quizzes/tests and activities held in respect thereof;

d. “Centre” means the physical outlets that ICR operates within Singapore or virtually via e-learning;

e. “Personal Data” means the definition assigned to it under the Personal Data Protection Act 2012, and shall include any data about you or Student, who can be identified from that data and/or other information to which ICR has or is likely to have access to;

f. “Services” means the classes, courses, workshops and programmes developed, offered and conducted by ICR and/or its Staff for the Student under the Contract;

g. “Staff” means any officer, teacher (whether permanent or temporary), employee, agent, service provider, representative or contractor of ICR, whether located in Singapore or outside of Singapore;

h. “Student” means the individual(s) who is the recipient of Services provided by ICR;

i. “I Can Read”, “Yue Xue Le”, “ICR”, "we", "us" or "our" means ICR Pte Ltd and its affiliates and franchises.

PAYMENT/REFUND OF FEES AND TERMINATION
 
4.    In consideration of ICR providing Services to the Student, the Client shall pay the applicable fees, together with the applicable Goods & Services Tax (“GST”) or any other tax that may be levied by the Government of Singapore from time to time.

5.    The applicable fees will be reviewed from time to time and may be increased or decreased by such amount as ICR, in its sole discretion, deems fit.

6.    A registration fee of S$70.00 (GST inclusive) is payable upon registration by Client. The amount of registration fee is subject to change at any time and without prior notice, and is strictly non-refundable in any circumstance.

7.    A deposit of S$200.00 shall be payable upon registration and is refundable provided that all the following conditions are fulfilled to ICR’s satisfaction:

a.    four calendar weeks of lessons’ notice (excluding public holidays and/or term breaks) for termination must be given in writing to ICR; 
b.    in the event that termination notice served is less than stipulated timeline, ICR shall not be obliged to refund any part of the deposit;
c.    a duly completed withdrawal form is submitted to ICR;
d.    there are no other outstanding payments. In the event that there are outstanding payments, the deposit will be used to offset the outstanding liability before the balance of the deposit (if any) may be refunded.
The amount of deposit is subject to change at the sole discretion of ICR and without prior notice.

8.    New Client undertakes to pay the applicable course fees, including the deposit if applicable, upon signing the Registration Form and in any event within three (3) working days from the date of the invoice issued by ICR.

9.    Existing Client undertakes to pay all other applicable fees to ICR within two (2) weeks from the date of the invoice issued by ICR.

10.    A Student cannot commence or continue classes with ICR whilst any fees are outstanding and unpaid. A Student’s place in any particular course shall not be confirmed until and unless full payment of all applicable fees is received by ICR.

11.    Unless otherwise stated, all applicable fees paid are strictly non-refundable and the credit therein is non-transferable to any third party or other Student. The provisions of this clause shall have effect notwithstanding that the relevant class has not commenced or that the Student has not attended any classes.

12.    ICR may in its sole discretion, deem that the Client is eligible for a refund of any applicable fee paid or part thereof and, in such event, ICR will pay the refunded amount using such payment methods as it may in its sole discretion determine. ICR shall be under no obligation to pay the refunded amount via the same payment method used to make the initial payment.

REPLACEMENT LESSONS 

13.    Fees for unattended lessons are strictly non-refundable. 
Replacement lessons are only provided to Students who are absent with a valid medical certificate or school letter/document certifying events in school that the Student is taking part in. In the event that it is not possible to arrange a replacement class due to a lack of vacancies in other classes or day and timing of available replacement class not being able to match the Student’s schedule, the class fees for the class missed shall not be refunded or pro-rated. This clause shall apply notwithstanding that the Student has valid reason(s) for missing the class.

14.    Students attending non-Primary Programme may be offered, subject to availability and at ICR’s sole discretion, up to a maximum of 2 replacement lessons within each Term and to be consumed by the following Term.

15.    Students attending Primary Programme and who are absent with valid reasons may arrange for a replacement lesson via physical class at the same centre or at another centre, subject to maximum capacity in the classroom. The day and timing of the replacement class will be subjected to the centres’ current timetable.  Students are to attend the replacement lesson within the same week to keep pace and if not feasible, worksheets on the missed lesson will be distributed accordingly. 
TRANSFERS

16.    A duly completed transfer application form must be submitted if a Client wishes to transfer Student to another Centre. 

17.    In the event that it is not possible to fulfil the request due to scheduling or other operational reasons, ICR is not liable for any loss or damage caused by the failure to comply with the transfer request. The Client shall comply with Clause 7 should Client wishes to withdraw in the case of unfulfilled transfer request.

18.    Any fees paid will be transferred to the new Centre upon successful application.

SUSPENSION OF LESSONS

19.    Temporary suspension of lessons can be requested due to medical reasons, long period of travel, other exceptional reasons etc.  Four calendar weeks of lessons’ notice (not counting lessons that fall on term breaks and public holidays) must be given in writing to ICR to request for suspension of lessons, with the exception of medical reasons.

20.    A duly completed suspension form must be submitted and upon approval, all unutilised paid lessons (minimum of 4) will be put on hold till resumption of lessons occur.  Resumption of lessons shall be no later than 12 weeks from the first suspended lesson, without any guarantee that it will be back into preferred timing. In the event that lessons are not resumed within 2 weeks past the end of suspension period, the student would be deemed to have withdrawn from the course. 

21.    Fees for unattended lessons due to suspension are strictly non-refundable and withdrawal during and after the suspension period will follow clause 7 as above.

CONDUCT OF CLASSES

22.    There will be no classes held on (i) public holidays (whether general, gazetted or otherwise declared or observed in Singapore), (ii) such other days as designated by ICR as a non-schooling day for any reason (including without limitation weather/emergency/safety reasons, or other administrative non-working days etc.).  Unless otherwise indicated, no replacement classes will be scheduled and no refund of class fees will be given in lieu of any classes which would otherwise have been held but for the same. 

23.    ICR reserves the right to do any or all of the following, at its sole discretion, as it may from time to time deem necessary:

a.    make all changes to the conduct of classes, including but not limited to, transferring, combining, dividing or dissolving a class, changing the teachers or specialist trainers, rescheduling classes, and varying the manner in which classes are conducted, such variation to include the conducting of classes online (“E-Classes”),

b.    refuse entry to the Student if the Student is deemed to be unwell, or if ICR has reason to believe that the Student has been in contact with or has been exposed to another Student or person who is harbouring or is likely to or is suspected to harbour the agents of an infectious disease; and

c.    amend or vary the venues and contents of the classes, according to programme priorities and student needs.
ICR may at its discretion, where feasible, give written notice to the Client and/or Student prior to effecting or carrying out any of the above changes.

INTELLECTUAL PROPERTY AND MEDIA RIGHTS

24.    The Client and Student acknowledge that ICR own all rights, title and interest in and to all lessons, classes (including E-Classes), tutorials, courses, and Course Materials, all of which are protected by the relevant copyright and intellectual property laws, and shall not be shared, sold, copied, recorded, reproduced or disclosed by the Client and/or Students by any means or for any purpose without the express written consent of ICR.

25.    The Client and Student further acknowledge that it shall have no right to use any trademark owned or used by ICR without the express written consent of ICR.

26.    Any unauthorised use, sharing, sale, copying, recording, reproduction or disclosure of the Course Materials (or any part thereof) or ICR’s intellectual property rights, including any unauthorised use of any trademark owned or used by ICR, shall, in addition to any other rights and remedies available to ICR at law, in equity or under statute, be valid grounds for the suspension or termination of a Student.

27.    The Client and Student consent to ICR using the Student’s name, work, photographs, academic records, audio/ visual recordings and other materials for promotional and other purposes, including but not limited to, academic progress broadcasts, ICR websites and social media, publicising ICR and its students accomplishments (known as “Media Content”); to both internal and external audiences.  All Media Content and/or any reproductions of same in any form, are the property of ICR.  ICR, its affiliates, employees, representatives and agents are released from any and all claims, demands, costs and liability that may arise from the use of these Media Content.

OTHERS

28.    In consideration of ICR and/or its Staff providing the Services to Students, the Client and Student hereby agree to undertake all the risk and liability arising from or incidental to the provision of the Services to the Students, whether the provision of such Services takes place on ICR’s premises or otherwise, and, to the fullest extent permitted by law, neither ICR nor its Staff shall be liable for any loss, damages, expenses, personal injury or death of any person which may arise as a result of the Client or the Student availing of the Services or the use of ICR’s premises whether direct or indirect and whether reasonably foreseeable or not, unless such loss, damage, expense, personal injury or death is directly caused solely by the negligence of ICR and not attributable at all to any fault, negligence or lack of care on the part of the Client or the Student.


29.    The Client shall:
a.    indemnify, defend and hold harmless ICR and its Staff from and against all loss, claims, demands or causes of action and any liabilities, damages, costs or expenses resulting therefrom (including expenses and legal fees on an indemnity basis) caused by, arising out of or relating to the breach of or non-compliance with any terms of the Contract and these Terms & Conditions on the part of the Client and/or Student or arising out of any wilful default, misconduct or negligence on the part of the Client and/or Student;

b.    indemnify ICR against any loss, cost, claim and expense (including legal costs on any indemnity basis) that ICR may suffer or incur in protecting or enforcing any rights of ICR under this Agreement against the Client and/or Student.

30.    ICR does not warrant or guarantee that any Services or any assigned teacher or tutor or any course, workshop, class or programme developed and/or conducted by ICR will help improve the Student’s academic or other performance and the Client and/or Student hereby irrevocably agree and undertake to fully waive and indemnify ICR and its Staff against all consequences arising from any act or omission on the part of ICR, including without limitation any act or omission in respect of ICR’s conduct of classes, allocation of Staff and students, marking of worksheets, courses, programmes, Course Materials and conduct of Staff, other students and parents.

31.    The Client and Student consent to the collection, use and disclosure of their Personal Data for the registration and continued enrolment of the Student in ICR, and such other purposes as described in the ICR Privacy Policy. The Client and Student consent to any Personal Data collected by an ICR Entity being shared with ICR affiliates in accordance with the terms of the ICR Privacy Policy. A copy of the ICR Privacy Policy is attached to these Terms & Conditions.